• F.A.Q


BOOKING
How can I book?
It is easy to book in one of the following ways:
- Directly from the web site cliking the BOOK NOW button.
- Over the telephone by calling the following number +39 331 8510309
- Writing an e-mail to booking@lelappe.it.

Is the booking confirmed immediately or must I wait for a confirmation?
The rooms are guaranteed and reserved in your name as soon as the structure confirms it via e-mail.

How can I be sure of my booking?
To guarantee the reservation a credit card number with expiration date is required, on which the hotel can make pre-authorizations in case of reservations for more than 4 nights.
In the case of a non-refundable rate, the reservation will be confirmed upon receipt of the amount due.
PAYMENT
Where and how do I pay for my stay?
The payment of the balance of the stay is made directly in the structure upon departure. Payment can be made with one of the accepted credit cards, with the debit card or directly in cash.

For "non-refundable" rates the full amount of the stay must be paid at the time of booking by communicating a credit card number with expiration date or by bank transfer.

What credit cards do you take?
We accept Visa, Mastercard, Maestro and Bancomat

Are your prices per person or for the room?
Our prices are per room per night.
BOOKING CANCELLATION
What are the conditions for cancelling a booking?

Standard rate
If the cancellation occurs up to 7 days before the scheduled arrival date, no penalty will be applied.
If the cancellation is made within 7 days prior to arrival, the amount of the first night will be withheld.
If the cancellation is made 1 day (24 hours) before arrival or in case of no show, the amount of the entire reservation will be charged.

Non-refundable rate
The rate is prepaid and non-refundable. The customer pays the total amount if he cancels at any time after booking.
RECEPTION HOURS
What are the reception opening hours?
The reception is open from 9:00 am to 6:00 pm, for departures before 9:00 am or arrivals after 6:00 pm, please notify us by writing to booking@lelappe.it or call +39 331 8510309.
CHECK-IN CHEK-OUT
At what time are check-in and check-out scheduled?
Check-in is from 3:00 pm to 6:00 pm, but we can also welcome you later by contacting us by phone or e-mail. We ask you to vacate your room and check out by 11.00 am, although you can stay in our hotel for as long as you need. It is possible to postpone check-out until 13:00 depending on the availability of the structure, at a cost of € 40.

What happens if we arrive before our check-in time?
We welcome you with ease putting you at ease; please just let us know first. Early check-in is possible based on the availability of the hotel at a cost of € 40.